FAQ

Help & Frequently Asked Questions.

From delivery to design, products to packaging, our FAQs below should help you.
We hope this gives you the answers you need, but if you can't find what you're
looking for, Just Ask Us.

How do I contact you?
Our team work weekdays between 7am and 10pm so if you have a question that you need us to answer immediately please feel free to call us on 0115 967 55 55.

What is your address and location?
Our offices and factory are at Unit 5, Sherbrook Road, Nottingham NG5 6AT.

What are your opening times?
Our factory is open from: Monday to Friday from 7am until 10pm.

Which holidays are you closed for?
We're closed on UK public and bank holidays and these days do not count as 'working days' when placing your order.

I have a suggestion on ways to improve your business, what should i do?
We always love hearing ways for us to improve or new ideas for us to sell so please feel free to send your suggestions and ideas to suggestions@sherwoodpf.co.uk - if we like them you may even get rewarded!

I'd like a new career, can I work for you?
We're always on the look for new talent and people to help us move our company forward so if you're a hard working, commited employee who's prepared to go the extra mile there's lots of ways you could work with us in the near future.

Can I design for you?
If you're a freelance designer, or want to earn some cash in your spare time, you could sell your designs through Sherwood PF, just send an email to sales@sherwoodpf.co.uk and we will get back to you with in 48 hours.

How do I zoom in and out?
At the top right hand corner of the screen you will see two icons "Zoom in" and "Zoom out". Just hold them down until you're close enough in, or far enough out. You can click 'Size to fit' to fit the whole document in the window.

How do I change text?
Text items which you can change have little pink "Edit" buttons over them. Click "Edit" to change the text. This will also open our Text Editor, where you can change the font, size, line spacing, colour, style and alignment. Simply select the text you wish to edit, start typing or use the Text Editor to make your changes.

How do I move around the page?
On the top right of your screen, click the "Move Page" icon and your pointer will turn into a hand. Move your page by dragging it with the hand, to get it into the position you want. When you're done, click the "Move Page" icon again.

Why can't I move text around the page?
Our professional designers have laboured over the look and feel of each design. It would be really easy to mess this up, so whilst you can change the content of the design - the text, the images - we keep the layout locked.

How can I see the back?
If your items has 2 pages or a reverse, just click on the "Reverse" tab at the top of the page. Click on the "Front" tab to return to the front page.

How do I change text size?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Simply select the item of text you want to change, then pick a new size from the "Size" drop down menu.

How do I change the text colour?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Simply select the item of text you want to change, then pick one of the available colours from the "Colour" drop down menu.

How do I change font?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Simply select the item of text you want to change, then pick one of the availabe typefaces from the "Font" drop down menu.

How do I change text alignment?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Simply select the item of text you want to change, then in the "Alignment" section, press the "Left", "Centred" or "Right" button.

Can I spell check?
Click on the pink "Edit" button on any text box. This will open our Text Editor to the side of your text box. Press the "Spell-check" button and we'll underline any words which aren't in our dictionary.

How do I edit text?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Use this to change the font, size, spacing, colour, style and alignment. Simply select the text you wish to edit and start typing.

How do I upload my own image or logo?
If an image can be changed, you'll see a pink "Edit" button in the middle of it. Click the button on the image you want to change and this will bring up our Image Editor. Click the "Replace" button. If there are any suitable images already in your Files & Images folded, you'll see them here. Just click one and click "Use this image". If you'd like to upload a new image or logo, click the "Upload an image from my Computer" tab instead. Click "Browse..." and pick any JPEG or TIF image on your computer and then "Upload Image". You can now use the image editor to move, rotate and scale your image. Best you use good quality, high resolution images. We'll warn you if they aren't good enough quality to print.

What image formats can I upload?
You'll get the best results from JPEG or TIF images. We print at very high resolution, so images you download frmo the internet usually aren't good enough for print. we recommend using only good quality, high-resolution images - at least 300dpi (dots per inch). When you take a picture from a digital camera it's usually in RGB format. We will convert these to CMYK print format when you upload them, but if you this yourself you'll probably get better results.

There's bits of the design that I can't change - why's that?
Our professional designers have laboured over the look and feel of each design. It would be really easy to mess this up, so whilst you can change the content of the design - the text, the images - we keep the layout locked. Some images or object might be locked because they are part of the design. It's easy to see which bits you can edit - they're highlighted with pink "Edit" buttons. Click the button and see the options.

Can I save my design and come back later?
Sure. Just press the 'Save' button. You'll need to register or "Sign in". Next time you visit, "Sign in" to your account and you'll see your saved designs on your Dashboard. Just choose the one you want to work on and you can start where you left off.

Can I use my own logo and photos?
Sure. See "How do I upload my own image or logo?" for instructions on how to do it. Please be aware that all images you use within your design must be your own, or you must have permission from the copyright holder to use them. Don't steal images from websites, use photographys which belong to someone else or pictures of celebrities without their permission.

What if I make a mistake?
Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don't want you to be sad. So please check all the telephone numbers, dates, times, addresses, prices and spelling before placing your order. If you spot an error after you've ordered, then we're sorry but unfortunately we won't be able to rectify it.

When will new designs be available?
We add new designs every day, throughout the day. If there's something you're looking for and can't find, please contact us and we'll put your request on our "Most Wanted" list.

I don't want (eg faxnumber) on my design, do I have to have it?
We've made sure that all our designs can fit the most common contact details that you might need. If you don't want a particular item, like a fax number or website address, that's fine. Just select the text and press 'delete' or 'backspace' to remove it from your design. You can also delete whole text boxes or logo placeholders by selecting the box and clicking on the red cross.

Can I request further designs?
If you've created a design that you love and want to use it on other items, have a look for matching designs in the same collection. Quite often, we'll put together matching stantionery and marketing materials. If you don't see what you're looking for please contact us. We'll either ask our designers to build a new template for you to edit, or we'll give you a price for a 'custom' design.

 

I can't find what  I'm looking for on your website - can you print it for me?
We've tried to assemble a range of items which cover most of the marketing bases. If you can't find what you're looking for, please contact us and we'll see what we can suggest.

How do I choose what I want?
We've tried to make it easy to navigate our range. Whether you're looking for business cards, letterheads, flyers, leaflets or any other item, we'll show you the most popular option straight away. You can then customise your spec to however you want it. Just play with the buttons on the product pages to try our different styles and finishes.

How is my product printed?
All printing's the same right? Leaflets from us are the same as leaflets from that bloke your brother knows. Business cards from that little shop on the high street are as good as ours, right? Wrong! They may sound the same, but it's like comparing apples with whales. We give you a 'business class' product at an 'economy class' price. We print every order with High Definition Reproduction. This means your photos and text will be printed so clearly you'll want to lick them!

Is this digital printing?
Unless we tell you otherwise, your order will be printed with High-Definition Reproduction on conventional litho printing presses - the kind that would normally print catalogues and glossy magazines. We print your order with lots of others at the same time, so you get the best price and the highest quality.

Can you print on recycled paper?
Sure - we have recycled options on Leaflets, Letterheads and Compliment Slips, all made from 100% post-consumer waste. Most of our Business Cards and many other items are printed on 50% recycled cards - look for the description.

Can you print on FSC certified paper?
Yes - around 99% of our volume is printed on FSC certified paper - just look for 'FSC certified' in the item's description.

I don't see the size I want - do you do other sizes?
Certainly - please contact us and let us know what size you're looking for. If you can stick to a 'stand size' we'd reccomend doing so as you'll get the lowest possible price. 

There's a design I like but I need it modifying or adapting to a different product.
Get in touch and let us know what you're looking for. We'll pass on your request to the original designer/other designers within TemplateCloud and see what is possible. We welcome clients getting in touch in this way because it helps us to let the TemplateCloud design community know exactly what design clients are looking to buy.

I want some individual and bespoke designing, is that possible?
By all means contact us and let us know the theme, and we'll pass it on to the design community at TemplateCloud. However, if it's truly bespoke, and you want it to be exclusive, then the TemplateCloud route may not be the right one. If this is the case we will get one of our designers to personally work along side you on your design project.

When I re-order, will the paper be exactly the same?
Yes the paper will be exactly the same.

 

I want to send you a file to print - how do set it up?
We want your file to work and your item to print as expected, so please read our File Supply Guide which covers everything you need to know.

How do I get help with placing an order?
Please read our online help and Frequently Asked Questions. If you can't find what you're looking for, contact us and we'll do our best to provide support in placing your order.

What happens after I place an order?
If you're using one of our designs, we'll start work as soon as you checkout. If you've uploaded your own file for print, we'll check it and let you know if it has passed our preflighting, whether you need to make changes or whether you'd like us to fix it. After that our process is almost totally automated, for reliable and robust service.

I'm in a rush - can you help me out?
Sure. Choose our "Priority Service" - for a small premium, your order will be produced with fastest turnaround. That's guaranteed as part of our Delivery Promise. If you need it even quicker, many of our most popular items are available with same day despatch. Just use one of our great designs and checkout before 10am any working day, and we'll despatch the very same day.

Can you check my files for me?
When you upload your files, we'll run automatic preflighting with our FileCheck service. We'll let you know if we find any issues. If we do, we'll ask you to correct them yourself, or we'll MakeMyFileWork for £10+VAT.

I'm stuck! What should I do?
Don't panic. Calm down. Have a look at our online help guide or contact us and we will do our best to help you out.

What types of files can I use?
If you're uploading a file for print, please follow our File Supply Guide and send us a print ready PDF file, or JPG.

How do I change my order?
Once you've checked out, your order will begin our automated production process. It is usually not possible to make changes to it once we've begun. Please contact us for advice.

How do I check my order status?
"Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to.

What if I'm not happy with my order?
Please contact us quickly and let us know what's up. We'll do our best to put things right.

Can I order a (free) sample?
Please contact us and let us know what you'd like a sample of and we'd be delighted to pop some in the post to you.

What happens if my order is late?
Whatever your deadline, we'll help you meet it. Choose our Priority Service for quickest turnaround. Or if you're really up against it, Same Day Despatch is available on our most popular items. Whatever you buy, it's all backed by our Delivery Promise. In the unlikely event that part of your order isn't despatched on time we'll provide a credit of 20% of the items full value for each day that we're late in despatching. This credit can be redeemed off your next order. Your order will be delivered by our preferred partners DHL. They publish on-time performance of 99%, so if "1 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle

How do I update my details?
Click "Sign in" at the top to access to your account, then click "Your Details". You'll be able to change your name, address and contact details. Visit "Settings" to change your username or password, or to update your preferences on how we contact you.

I've forgotten my password, how do I get a reminder?
Don't worry, it happens to us all. Click "Sign in" at the top. When you get to Sign In screen, look for the link "Did you forget your password? Click here for help." Follow the link, then enter your email address and we'll send you a new password in a few minutes.

Why do I have to register?
We hope you'll have a long and happy relationship with Sherwood PF. We ask you to register so that we can keep all your designs and files in a safe password-protected area. That means other people won't have access to designs you create, or your order history.

How do I create an account?
Simpy click "Register" at the top of the screen, We only need a few details and you're registered. Once you register you'll be able to order and upload your pictures and documents to your Files & Images folder.

Do you store any information about me?
Yes, please read our Privacy Policy which explains what we store and how we use it.

Can’t find what you are looking for? Call us on 0115 913 65 28.

Contact Us!